Crunch

PT Admin - Fitness Desk

US-CA-Daly City
Job ID
2017-4187
# Positions
1

Responsibilities

  • Greet all members & guests with a smile.
  • Answer phones in courteous, helpful, professional, manner.
  • Initiate selling of personal training, stretch & massage packages.
  • Initiate scheduling of all above services, if applicable.
  • Know and understand all service levels and pricing for personal training, stretch and massage rates.
  • Know and understand all policies and procedures i.e. cancellations, vouchers, gift certificates, refunds, expirations, etc.
  • Follow all policies and procedures for payment transactions.
  • Maintain Batch Report Forms.
  • Organize Daily Client Forms, Daily Batch Report and Service Receipts, etc.
  • Receive orientation/fit test, PT session and stretch for better knowledge.
  • Perform administrative duties that facilitate personal training/massage departs.
  • Assist in front desk, retail, juice bar, childcare, etc. desks/areas as needed.
  • Maintain atmosphere which makes members feel welcome.
  • Communicate special events to members and guests.
  • Be familiar with Group Fitness classes and assist in class reservations.
  • Follow all policies, procedures, and standards.
  • Facilitate member requests or forward to a manager.
  • Maintain professional manner at all times.
  • Know club facility and services.
  • Assist in all projects as delegated by club management.
  • Above position may report to the Assistant Manager or Assistant General Manager where applicable.
  • Follow all policies and procedures in Employee Handbook.
  • Above description may be subject to change or alteration at any time.

Qualifications

  • Fluent in English
  • Proficient reading and writing skills
  • Good sales skills
  • Good communication skills
  • Strong customer service skills

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